Glia Quest — Terms of Service
Effective date: 25 April 2026

1. Parties and Definitions

1.1 Parties

These Terms of Service (the "Terms") are a binding agreement between:

(a) Glia Hong Kong Holdings Co., Limited, a company incorporated in the Hong Kong Special Administrative Region of the People's Republic of China with company number 79614428 and registered office at Room 5003, 5F Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong ("Glia Quest", "we", "us" or "our"); and

(b) the person or legal entity who accepts these Terms or who otherwise accesses or uses the Service (the "Customer", "you" or "your").

Glia Quest and the Customer are referred to individually as a "Party" and together as the "Parties".

1.2 Definitions

In these Terms, capitalised terms have the meanings set out below.

(a) "Account" means the registered account through which the Customer accesses the Service.

(b) "Acceptable Use Policy" or "AUP" means the Acceptable Use Policy published at glia.quest, as updated from time to time.

(c) "Agreement" means these Terms together with the AUP, the Privacy Policy and the Data Processing Agreement Addendum, each as in force from time to time.

(d) "Applicable Law" means all laws, regulations, regulatory guidance and binding codes of practice applicable to a Party's performance of the Agreement.

(e) "Confidential Information" has the meaning given in clause 8.1.

(f) "Credentials" means usernames, passwords, API keys, session tokens or other authentication material that the Customer submits to the Service for the purpose of authenticated testing.

(g) "Credits" means prepaid units of service entitlement purchased by the Customer through Stripe and consumed when the Customer initiates a Test Run.

(h) "Customer Data" means data submitted by the Customer to the Service, including Target URLs, Credentials, configuration data and any data the Customer chooses to upload.

(i) "Data Processing Agreement Addendum" or "DPA" means the Data Processing Agreement Addendum published at glia.quest, which is incorporated into the Agreement by reference.

(j) "Documentation" means the technical documentation made available by Glia Quest at glia.quest/docs, as updated from time to time.

(k) "Privacy Policy" means the Privacy Policy published at glia.quest, as updated from time to time.

(l) "Service" means the Glia Quest software-as-a-service platform made available at glia.quest, including the AI agent that performs automated browser-based testing of web applications, and all related Documentation.

(m) "Sub-Processors" means the third parties listed in the Data Processing Agreement Addendum that Glia Quest uses to deliver the Service.

(n) "Target URL" means a uniform resource locator submitted by the Customer for testing through the Service.

(o) "Test Run" means an instance of the AI agent navigating, testing or otherwise interacting with the application at a Target URL.

(p) "Work Product" means the navigation maps, reachability scores, reports, screenshots, audit findings and other outputs generated by the Service for the Customer in connection with a Test Run.

1.3 Order of Precedence

Where there is a conflict between documents forming part of the Agreement, the order of precedence is: (i) the DPA in respect of the processing of personal data; (ii) these Terms; (iii) the AUP; and (iv) the Privacy Policy.

2. Acceptance and Eligibility

2.1 Formation

The Agreement is formed when the Customer first does any of the following: (a) clicks "I agree" (or equivalent) when registering an Account; (b) accesses or uses the Service; or (c) purchases Credits.

2.2 Capacity

The Customer represents and warrants that: (a) it is at least 16 years of age; (b) it has full legal capacity to enter into and perform the Agreement; and (c) where it accepts the Agreement on behalf of a legal entity, it has authority to bind that entity, in which case "Customer" means that entity.

2.3 Restricted Persons

The Service is not offered to, and may not be used by, any person who is the subject of trade or economic sanctions imposed by the United Nations, the United States, the European Union, the United Kingdom or Hong Kong, or who is located in a jurisdiction that is the subject of comprehensive sanctions.

3. Service Description

3.1 What the Service Does

The Service performs automated browser-based testing of web applications. The AI agent navigates a Target URL, identifies routes and features, evaluates reachability and (where the Customer enables relevant toggles) performs additional checks such as accessibility scans, visual regression, mobile-viewport testing and performance snapshots.

3.2 Scope of Testing

The Service tests what is visible in the rendered user interface of the Target URL. The Service does not analyse source code, modify the application under test or perform penetration testing, vulnerability exploitation or load testing.

3.3 Output

Following a Test Run, the Service produces Work Product, which the Customer may access through the Account. Work Product is generated based on observed behaviour of the application at the Target URL at the time of the Test Run and is provided for informational purposes only. It does not constitute legal, security, regulatory or accessibility advice.

3.4 Changes to the Service

Glia Quest may add, modify, deprecate or remove features of the Service from time to time. Where a change materially reduces the functionality of the Service, Glia Quest will use reasonable efforts to give the Customer at least 30 days' prior notice.

4. Account Registration

4.1 Registration

To use the Service, the Customer must register an Account by providing a valid email address and any other information requested at sign-up. The Customer must verify the email address before the Account is activated.

4.2 Account Security

The Customer is responsible for: (a) maintaining the confidentiality of its Account credentials; (b) all activity that occurs under its Account; and (c) promptly notifying Glia Quest of any suspected unauthorised use of its Account.

4.3 Accuracy

The Customer must ensure that information provided in connection with the Account is accurate, current and complete, and must update it as necessary.

4.4 No Sharing

Account credentials may be used by named individual users acting on behalf of the Customer only. Account credentials must not be shared with, sold to or otherwise made available to any third party except as expressly permitted in the Agreement.

5. Credits and Payment

5.1 Credit-Based Service

The Service is provided on a pay-as-you-go basis through prepaid Credits. There is no subscription fee and no recurring charge. The Customer is charged only when it purchases a Credit pack.

5.2 Pricing

Current Credit pack prices, the Credit cost of each Test Run configuration and the Credit cost of each available test toggle are set out at glia.quest/pricing. All prices are quoted in United States dollars and are exclusive of any taxes, levies or duties imposed by the Customer's jurisdiction, which are the Customer's responsibility.

5.3 Pre-Run Cost Display

Before the Customer initiates a Test Run, the Service displays the Credit cost of that Test Run based on the configuration the Customer has selected. The displayed cost is the cost that will be deducted from the Customer's balance when the Test Run is initiated.

5.4 Payment Processor

Credit purchases are processed by Stripe, Inc. or a Stripe affiliate ("Stripe"). Glia Quest does not receive, store or have access to full payment card numbers. The Customer's relationship with Stripe is governed by Stripe's own terms and privacy policy. The Customer authorises Glia Quest, through Stripe, to charge the payment method provided for the Credits selected.

5.5 No Subscription, No Recurring Billing

The Service does not auto-renew, auto-bill or auto-recharge. Each Credit purchase is a discrete transaction. Glia Quest will not charge the Customer's payment method except where the Customer affirmatively initiates a purchase.

5.6 Credits Are Not Currency

Credits are a prepaid entitlement to use the Service. They are not money, currency, securities, electronic stored value or property of any other kind. Credits have no cash value, are not redeemable for cash and may not be transferred, assigned, traded or sold to any other person.

5.7 Credit Non-Expiry

Credits do not expire and remain valid for as long as the Customer's Account is active.

5.8 Refunds

(a) Consumed Credits. All purchases of Credits are final once the Credits have been consumed in a Test Run. Glia Quest does not offer refunds for consumed Credits, regardless of the outcome of the Test Run.

(b) Wholly Unused Packs. The Customer may request a refund of a Credit pack within 30 days of the original purchase, provided that no Credit from that pack has been consumed and the Account is in good standing. Refund requests should be sent to the address in clause 17.

5.9 Taxes

Where Glia Quest is required to collect any sales tax, value-added tax, goods and services tax or similar indirect tax, that tax will be added to the price at checkout. The Customer is responsible for any withholding tax, customs duty or other tax that arises in its own jurisdiction.

5.10 Forfeiture on Termination for Cause

If the Agreement is terminated by Glia Quest for the Customer's material breach (including for breach of the AUP), any unused Credits in the Account at the time of termination are forfeited and will not be refunded.

6. Acceptable Use and Authorisation

6.1 AUP

The Customer must use the Service in accordance with the Acceptable Use Policy. The AUP is incorporated into the Agreement by reference. Breach of the AUP is a material breach of the Agreement.

6.2 Authorisation Warranty

For each Target URL submitted to the Service, the Customer represents and warrants that, at the time of submission, the Customer has lawful authority to conduct automated browser-based testing of the web application at that URL. This authority must arise from one of the following: (a) the Customer owns or operates the web application; (b) the Customer has received explicit written authorisation from the owner or operator of the web application; or (c) the web application is subject to a publicly published bug bounty or security testing programme that expressly permits automated browser-based navigation tools of the type provided by the Service.

6.3 Acknowledgement of Computer Access Laws

The Customer acknowledges that submitting a Target URL of an application without the authority described in clause 6.2 may constitute an offence under, among other laws: the Computer Crimes provisions of the Crimes Ordinance (Cap. 200) of Hong Kong; the Computer Fraud and Abuse Act (18 U.S.C. § 1030) of the United States; the Computer Misuse Act 1990 of the United Kingdom; and Directive 2013/40/EU of the European Union as transposed in member states. The Customer accepts sole responsibility and liability for any failure of authorisation.

6.4 Credentials Warranty

Where the Customer provides Credentials for authenticated testing, the Customer represents and warrants that: (a) the Credentials were lawfully issued or generated for the purpose of the Customer's own testing of the application; and (b) the Customer's use of the Credentials with the Service does not breach any agreement, policy or law applicable to the application.

7. Intellectual Property

7.1 Glia Quest Intellectual Property

As between the Parties, Glia Quest owns all right, title and interest, including all intellectual property rights, in and to: the Service; the Documentation; the AI models, algorithms, software, source code, user interface, design and methodology used to deliver the Service; and any improvements, enhancements or derivative works thereof. No rights are granted to the Customer except those expressly granted in the Agreement.

7.2 Licence to the Customer

Subject to the Customer's compliance with the Agreement, Glia Quest grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence during the term of the Agreement to access and use the Service for the Customer's internal business purposes.

7.3 Customer Data

As between the Parties, the Customer retains all right, title and interest, including all intellectual property rights, in and to Customer Data. The Customer grants Glia Quest a limited, non-exclusive, royalty-free, worldwide licence to host, copy, transmit, display and otherwise process Customer Data solely as necessary to provide the Service, perform Test Runs and meet Glia Quest's obligations under the Agreement.

7.4 Work Product

(a) Customer Ownership. Subject to clause 7.4(b) and to the Customer's compliance with the Agreement, Glia Quest assigns to the Customer all right, title and interest, including all intellectual property rights, in and to the Work Product generated for the Customer through the Service. To the extent any such assignment is not effective by operation of law (including under Hong Kong's Copyright Ordinance (Cap. 528) in relation to computer-generated works), Glia Quest grants the Customer a perpetual, irrevocable, worldwide, royalty-free, exclusive licence to use, reproduce, modify and create derivative works of the Work Product.

(b) Aggregated and De-Identified Data. Glia Quest retains a perpetual, worldwide, royalty-free licence to use aggregated and de-identified data derived from Customer Data and Test Runs for the purposes of operating, maintaining, securing, improving, evaluating and developing the Service. Aggregated and de-identified data does not identify the Customer, the Customer's users or any individual.

7.5 Feedback

If the Customer provides any suggestions, ideas, enhancement requests or feedback regarding the Service, the Customer grants Glia Quest a perpetual, worldwide, royalty-free, irrevocable licence to use, incorporate and otherwise exploit that feedback for any purpose, without compensation or attribution.

7.6 Restrictions

The Customer must not, and must not permit any third party to: (a) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of the Service, except to the extent expressly permitted by Applicable Law; (b) copy, modify, adapt or create derivative works of the Service; (c) sell, resell, sublicense, rent, lease or distribute the Service; (d) use the Service to develop a competing product; (e) remove or obscure any proprietary notice; or (f) circumvent any technical access or use restriction in the Service.

8. Confidentiality

8.1 Definition

"Confidential Information" means any non-public information disclosed by one Party (the "Disclosing Party") to the other (the "Receiving Party") in connection with the Agreement that is identified as confidential or that ought reasonably to be regarded as confidential, including the terms of any pricing, the Customer's Credentials, Customer Data and the Service architecture and Documentation. Confidential Information does not include information that: (a) is or becomes publicly known other than through a breach of the Agreement; (b) was known to the Receiving Party before disclosure without obligation of confidence; (c) is independently developed by the Receiving Party without use of the Disclosing Party's Confidential Information; or (d) is rightfully received from a third party without obligation of confidence.

8.2 Obligations

The Receiving Party shall: (a) use the Disclosing Party's Confidential Information solely to perform its obligations or exercise its rights under the Agreement; (b) protect it with no less than the same degree of care as it uses to protect its own confidential information of similar importance, and in any event a reasonable degree of care; and (c) limit access to those of its personnel and Sub-Processors who have a need to know and who are bound by written confidentiality obligations no less protective than those in this clause 8.

8.3 Required Disclosure

The Receiving Party may disclose Confidential Information to the extent required by Applicable Law or by an order of a competent court or regulator, provided that, where lawful, the Receiving Party first notifies the Disclosing Party so that it may seek a protective order or other appropriate remedy.

8.4 Credentials

Glia Quest will treat Credentials as Confidential Information of the Customer and will: (a) encrypt Credentials in transit and at rest using industry-standard cryptographic algorithms; (b) restrict access to Credentials to personnel and Sub-Processors with a strict need to know; and (c) delete Credentials in accordance with the retention periods stated in the Privacy Policy.

9. Data Processing

9.1 Privacy Policy

Glia Quest's processing of personal data in connection with the Service is described in the Privacy Policy.

9.2 DPA

To the extent that Glia Quest processes personal data on behalf of the Customer in the course of providing the Service, the DPA applies. The DPA forms part of the Agreement and is accepted by the Customer when the Customer accepts the Agreement.

9.3 Customer Responsibility

The Customer is responsible for ensuring that its submission of Customer Data (including Credentials and Target URLs) to the Service is lawful and consistent with its own privacy notices, agreements with end users and obligations under Applicable Law.

10. Warranties and Disclaimers

10.1 Mutual Warranties

Each Party warrants to the other that it has full power and authority to enter into the Agreement.

10.2 Customer Warranties

The Customer warrants that it will comply with the Agreement, the AUP and Applicable Law in connection with its access to and use of the Service.

10.3 "As Available" Service

To the maximum extent permitted by Applicable Law, the Service and the Work Product are provided on an "as is" and "as available" basis. Glia Quest does not warrant that: (a) the Service or any Work Product will be uninterrupted, error-free, complete, accurate, timely or fit for any particular purpose; (b) the Service will detect every reachability issue, accessibility issue, navigation problem or other defect in any application; or (c) the Service will be free of vulnerabilities or compatible with any specific application, browser, configuration or third-party tool.

10.4 No Implied Warranties

To the maximum extent permitted by Applicable Law, Glia Quest disclaims all warranties, conditions and terms not expressly set out in the Agreement, whether express, implied, statutory or otherwise, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement and any warranty arising from course of dealing or usage of trade.

10.5 Customer's Own Testing Obligations

The Customer remains solely responsible for the quality, security and lawfulness of its own applications. Use of the Service does not relieve the Customer of any obligation to perform its own testing, security review or accessibility audit, or to comply with any law or standard applicable to its applications or end users.

11. Limitation of Liability

11.1 Unlimited Liabilities

Nothing in the Agreement excludes or limits a Party's liability for: (a) death or personal injury caused by that Party's negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be excluded or limited under the laws of Hong Kong (the "Unlimited Liabilities").

11.2 Cap on Liability

Subject to clause 11.1, each Party's total aggregate liability arising out of or in connection with the Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed an amount equal to one hundred per cent (100%) of the value of Credits consumed by the Customer in the twelve (12) months immediately preceding the event giving rise to the claim (or, if multiple events, the first such event).

11.3 Excluded Losses

Subject to clause 11.1 and to the maximum extent permitted by Applicable Law, neither Party shall be liable to the other for any: (a) loss of profits; (b) loss of revenue, business or anticipated savings; (c) loss of goodwill or reputation; (d) loss, corruption or destruction of data; (e) loss of opportunity; or (f) any indirect, consequential, special, incidental, exemplary or punitive loss or damage, in each case howsoever arising and even if the relevant Party was advised of the possibility of such loss.

11.4 Severability of the Cap

If any part of clause 11.2 or clause 11.3 is held to be unenforceable in any jurisdiction, the remainder of the clauses shall continue to apply to the maximum extent permitted by Applicable Law.

11.5 Reasonableness

The Parties acknowledge that the limitations and exclusions in this clause 11 are reasonable having regard to: the pay-as-you-go pricing of the Service; the absence of any uptime commitment; the Customer's ability to control the cost and configuration of each Test Run; and the commercial nature of the relationship.

12. Indemnification

12.1 Indemnity by the Customer

The Customer shall indemnify, defend and hold harmless Glia Quest, its affiliates and their respective officers, directors, employees and agents from and against all losses, damages, liabilities, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or in connection with any third-party claim relating to:

(a) the Customer's access to or use of the Service in breach of the Agreement, the AUP or Applicable Law;

(b) the Customer's submission of any Target URL in respect of which the Customer did not have the authority required by clause 6.2;

(c) the Customer's submission of Credentials that were not lawfully issued to the Customer or that the Customer was not authorised to use with the Service;

(d) any claim by the owner or operator of an application tested through the Service that the Customer's testing was unauthorised or otherwise unlawful;

(e) any claim by an end user of an application tested by the Customer arising from the processing of that end user's personal data through the Service; or

(f) Customer Data, including any claim that Customer Data infringes the intellectual property rights, privacy rights or other rights of any third party.

12.2 Indemnity by Glia Quest

Glia Quest shall indemnify, defend and hold harmless the Customer from and against all losses, damages, liabilities, costs and expenses (including reasonable legal fees) finally awarded by a court of competent jurisdiction (or settled with Glia Quest's written consent) arising out of any third-party claim alleging that the Service, as provided by Glia Quest and used in accordance with the Agreement, infringes that third party's intellectual property rights. Glia Quest's obligation under this clause 12.2 does not apply to the extent the alleged infringement arises from: (i) Customer Data; (ii) modification of the Service by anyone other than Glia Quest; (iii) combination of the Service with software, data or services not provided by Glia Quest; or (iv) the Customer's use of the Service in breach of the Agreement.

12.3 Procedure

The indemnified Party shall: (a) promptly notify the indemnifying Party in writing of the claim; (b) give the indemnifying Party sole control of the defence and settlement of the claim, provided that no settlement that imposes any liability or obligation on the indemnified Party is made without that Party's prior written consent (such consent not to be unreasonably withheld); and (c) provide reasonable cooperation at the indemnifying Party's expense.

12.4 Exclusive Remedy

The remedies in this clause 12 are the indemnified Party's sole and exclusive remedy in respect of the matters indemnified.

13. Term and Termination

13.1 Term

The Agreement begins on the date of acceptance under clause 2.1 and continues until terminated in accordance with this clause 13.

13.2 Termination by the Customer

The Customer may terminate the Agreement at any time by closing its Account. Closure of the Account is effective immediately. Clause 5.10 applies to any unused Credits at termination.

13.3 Suspension by Glia Quest

Glia Quest may suspend the Customer's access to the Service in whole or in part, with or without notice, where Glia Quest reasonably suspects that: (a) the Customer is in breach of the AUP; (b) a Test Run is causing or is likely to cause harm to a third party or to the Service; (c) the Customer is engaged in unauthorised testing or other unlawful activity; (d) the Customer's payment method has been declined or charged back; or (e) suspension is required to protect the security or integrity of the Service or of any Sub-Processor.

13.4 Termination by Glia Quest for Cause

Glia Quest may terminate the Agreement on written notice (which may be by email) where:

(a) the Customer commits a material breach of the Agreement that is incapable of remedy or, where capable of remedy, is not remedied within fifteen (15) days of written notice requiring remedy;

(b) the Customer commits any breach of the AUP that Glia Quest reasonably considers serious or repeated;

(c) the Customer becomes insolvent, enters into liquidation, makes any arrangement with its creditors or has a receiver, administrator or trustee appointed; or

(d) Glia Quest is required to terminate by Applicable Law or by an order of a competent authority.

13.5 Termination by Glia Quest for Convenience

Glia Quest may terminate the Agreement on thirty (30) days' written notice for any reason. Where Glia Quest terminates for convenience, the Customer is entitled to a refund of the value of any unused Credits in the Account.

13.6 Effect of Termination

On termination of the Agreement, however arising:

(a) the Customer's right to access and use the Service ends immediately;

(b) any unused Credits are dealt with in accordance with clause 5.10 (termination by Glia Quest for cause), clause 13.5 (termination by Glia Quest for convenience) or, in the case of termination by the Customer, are forfeited unless Glia Quest in its discretion agrees otherwise;

(c) the Customer may, within thirty (30) days, request export of any Work Product stored in the Account; after that period, Glia Quest may delete Work Product subject to its retention obligations as set out in the Privacy Policy and DPA; and

(d) accrued rights and remedies are not affected.

13.7 Survival

The following clauses survive termination of the Agreement: 1 (Definitions), 5.6 (Credits Are Not Currency), 7 (Intellectual Property), 8 (Confidentiality), 9 (Data Processing), 10.3–10.5 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 13.6–13.7 (Effect of Termination and Survival), 15 (Governing Law and Disputes), 16 (General Provisions) and 17 (Contact Information).

14. Service Availability

14.1 No SLA at Launch

Glia Quest will use commercially reasonable efforts to make the Service available. The Service is provided on an "as available" basis. Glia Quest makes no representation or warranty regarding the availability, uptime or continuity of the Service and shall have no liability for any period during which the Service is unavailable.

14.2 Maintenance

Glia Quest may carry out scheduled or emergency maintenance from time to time. Where reasonably practicable, Glia Quest will give advance notice of scheduled maintenance through the Service or by email.

14.3 Sub-Processor Outages

The Service depends on the availability of Sub-Processors. Glia Quest is not liable for any unavailability of the Service caused by an outage, fault, suspension or termination of a Sub-Processor.

15. Governing Law and Disputes

15.1 Governing Law

The Agreement and any non-contractual obligations arising out of or in connection with it are governed by, and shall be construed in accordance with, the laws of the Hong Kong Special Administrative Region of the People's Republic of China.

15.2 Arbitration

Any dispute, controversy, difference or claim arising out of or relating to the Agreement, including its existence, validity, interpretation, performance, breach or termination, or any dispute regarding non-contractual obligations arising out of or relating to it, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The seat of the arbitration shall be Hong Kong. The number of arbitrators shall be one. The arbitration proceedings shall be conducted in English.

15.3 Small Claims Carve-Out

Notwithstanding clause 15.2, either Party may, at its election, bring any claim that is wholly within the jurisdiction of the courts of the Hong Kong Special Administrative Region and where the amount in dispute does not exceed United States dollars ten thousand (US$10,000) (or its equivalent) in those courts, and the Parties submit to the non-exclusive jurisdiction of those courts for that purpose.

15.4 Equitable Relief

Notwithstanding clause 15.2, either Party may apply to any court of competent jurisdiction for interim or injunctive relief to protect its intellectual property rights or its Confidential Information.

15.5 Class Action Waiver

Where the Customer is resident in or otherwise subject to the law of the United States of America, the Customer agrees that any dispute resolution under this clause 15 shall be conducted only on an individual basis and not as a class, collective, consolidated, mass or representative action, and the Customer waives any right to participate in any such action against Glia Quest. If a court determines that this waiver is unenforceable, then the entirety of clause 15.2 shall not apply to that Customer and disputes with that Customer shall be resolved by the courts of the Hong Kong Special Administrative Region.

16. General Provisions

16.1 Changes to the Terms

Glia Quest may update these Terms from time to time. Where a change is material and adverse to the Customer, Glia Quest will give at least thirty (30) days' prior notice (by email to the address registered to the Account or by prominent notice in the Service). The Customer's continued use of the Service after the effective date of the updated Terms constitutes acceptance. If the Customer does not accept an updated Terms, its remedy is to stop using the Service and close the Account in accordance with clause 13.2.

16.2 Notices

Notices to Glia Quest must be sent to legal@glia.quest with a copy to the registered office set out in clause 1.1. Notices to the Customer may be given by email to the address registered to the Account or by prominent notice in the Service.

16.3 Force Majeure

Neither Party is liable for any failure or delay in performing any obligation under the Agreement (other than an obligation to pay) where the failure or delay is caused by an event beyond its reasonable control, including acts of God, war, terrorism, civil disturbance, pandemic, government action, internet or telecommunications failure, or failure of a Sub-Processor.

16.4 Assignment

The Customer may not assign, transfer or otherwise deal with its rights or obligations under the Agreement without Glia Quest's prior written consent. Glia Quest may assign, transfer or novate the Agreement to an affiliate or to a successor in connection with a merger, reorganisation, sale of assets or similar transaction.

16.5 No Waiver

A failure or delay by a Party to enforce any right under the Agreement is not a waiver of that right. A waiver must be in writing and signed by the waiving Party.

16.6 Severability

If any provision of the Agreement is held to be invalid or unenforceable, the remainder shall continue in full force and effect, and the invalid or unenforceable provision shall be modified to the minimum extent necessary to be valid and enforceable while giving effect to the Parties' intent.

16.7 Entire Agreement

The Agreement constitutes the entire agreement between the Parties in relation to its subject matter and supersedes all prior agreements, representations and understandings between them. The Customer has not relied on any statement, representation, assurance or warranty other than those expressly set out in the Agreement.

16.8 Independent Contractors

The Parties are independent contractors. Nothing in the Agreement creates a partnership, joint venture, agency or employment relationship.

16.9 No Third-Party Beneficiaries

Subject to clause 12 (Indemnification), the Agreement does not confer any benefit on, and is not enforceable by, any person who is not a Party. The Contracts (Rights of Third Parties) Ordinance (Cap. 623) is excluded.

16.10 Language

The English-language version of the Agreement is the controlling version. Any translation is for convenience only.

17. Contact Information

Glia Hong Kong Holdings Co., Limited
Room 5003, 5F Yau Lee Centre
45 Hoi Yuen Road, Kwun Tong
Hong Kong

General contact: hello@glia.quest
Legal: legal@glia.quest
Privacy: privacy@glia.quest
Security: security@glia.quest

Company number: 79614428